Residential Services
Our residential service is based on affordable quality work. We currently charge $105.00 (plus sales tax) per normal job. We do not charge by the hour. A normal job involves the work on one computer. A group rate can be quoted if you have more than one computer requiring service. We guarantee our work and will return to correct any problem arising from our work. In addition, we have a policy that if we cannot fix your problem, you will not be charged. Any hardware or software added to your computer is charged at our cost with no markup.
Our residential services include:
On location:
- DSL and cable hookups
- Wireless network installations or upgrades
- Wireless network troubleshooting
- Large home network installations
- Basic training in Windows XP, Vista and 7, Microsoft Office, internet use, internet security, and email programs. A standard training job is 2 hours.
- External backup drive installation and setup
- Software problem troubleshooting including email problems
- New computer and printer setup
- Plug-in device problems
Pick-up and work on at our office:
- Spyware, adware and virus removal. These jobs can take over 10 hours of scanning time and cannot efficiently be done at the customer's residence.
- All hardware replacement/upgrades including hard drives, RAM, power supplies, add-in cards, CD/DVD drives, case fans, motherboards, laptop keys and keyboards
- Hardware problem troubleshooting including diagnostic testing
- Non-booting computers usually due to spyware/adware problems, failing/failed power supplies, failed/failing hard drives, bad RAM and/or motherboard problems (or other causes)
Work we do on every computer:
Regardless of the problem involved, we have a checklist of steps we like to perform on every computer that we work on at our office. In addition, for on location work, we try to do as many of these steps as time allows. These steps include:
- Evaluating overall system performance and making recommendations for improvement
- Defragmenting all hard drives with non-Microsoft software
- Cleaning off all temporary and junk files
- Reviewing security software and making sure threat definitions are up-to-date
- Cleaning the inside of desktop/tower cases
- Installing CCleaner, Spybot and other anti-malware software
- Correcting registry errors
- Reviewing start-up programs and making changes when necessary
- Reviewing installed programs and deleting junk or threats
- Reviewing Windows services and making changes when necessary primarily to address security issues but also to conserve system resources
- Modifying the registry for faster shutdown
- Setting a new System Restore point
- Reviewing virtual memory settings
- Checking status of Windows Operating System for applicable updates
You can reach us at 440-254-1116 from 8:00am to 8:00pm Monday through Saturday.